Fencing and retaining walls for your home

Yes, both the preliminary quote and the formal on-site quote are free of charge. We don't charge a call-out fee for the site visit and we don't take a deposit until you've decided to go ahead and locked in your spot on the schedule. The only money that changes hands at the quoting stage is your time and we know that's worth something too, so we won't waste it with a sales pitch. We'd much rather show you the work and let it speak for itself. If you decide we're not the right fit for your project after the visit, that's completely fine, no hard feelings and no follow-up calls trying to change your mind. We'd rather build the right job for someone than the wrong one for everyone.

No, the preliminary quote is a starting point so you've got a real sense of cost before we've even visited. We send it through within 24 hours of your enquiry, using boundary information pulled from a tool called Land Checker and the details you've given us. The formal quote, sent within a few days of the site visit, is what we both work from. The two numbers are usually close, but the site visit lets us confirm access, materials, ground conditions and anything else that might shift the build. We'd rather give you an accurate final quote based on what we've actually seen than a fast guess that needs to change later. That's the whole point of the two-stage process, no waiting in the dark and no surprises when the formal number lands.

Yes, if the wall is over a metre high, or if it supports a structure or load above it, you'll need council approval before we can build. We'll let you know at the site visit which category your job falls into and what approvals are needed. The process usually involves an engineer providing specifications and certifying the build, which we can recommend if you don't already have one. For smaller walls under a metre with no load above them, the build can usually proceed without going through council, depending on the location and what's behind them. We'll be straight with you either way, no guessing and no surprises later. If approvals do need to be sorted, we'll give you a realistic timeline so the wait doesn't catch you off guard.

No, a properly built retaining wall shouldn't need ongoing maintenance for decades. The drainage, footings, geotextile and backfill all matter more than the surface materials and that's where we focus our attention during the build. If something does shift down the line, it's usually because the drainage wasn't done right in the first place, which is why we take the prep work seriously upfront. Get those basics right and the wall does its job quietly for the next twenty years or more. We document every stage of the build with photos too, including the holes, the posts, the drainage and the backfill, so if there's ever a question down the line about how it was built, we've got the answers. That's how a proper build should be done, not just so it looks the part on day one, but so it holds up for the long run.

Yes, every pool fence we build is compliant with the current Australian standards (AS 1926). We'll walk you through height, gap, gate and non-climbable zone requirements at the site visit, so there are no surprises at certification time. Pool fences are one of the most heavily regulated jobs we do and we'd rather slow down and get them right than push through and have to come back to fix something later. We can also help with the practical side, like positioning the fence to maintain views into the pool area, picking the right gate hardware and making sure nearby landscaping won't compromise compliance. If you need a certifier organised at the end of the job, we can recommend someone we've worked with before. That way you've got one less thing to chase up at the finish line.

Yes, we can help in a few ways, depending on how involved you'd like us to be. We'll quote on the work itself and walk you through how dividing fences typically work in Queensland, including what's usually split between neighbours. If it makes things easier, we can meet you and the neighbour on site at the same time to talk through the build, so everyone's hearing the same information from us at once. The actual cost conversation is usually best handled directly between you and the neighbour, but we're here to answer any technical questions either of you have. We've seen enough boundary fence projects to know how to keep things straightforward and we'll never pressure either party into a decision that doesn't sit right. The goal is for everyone to be on the same page before any deposit is paid.

No, we focus on full replacements and new builds rather than patch-up work. By the time we'd assessed the existing fence, sourced matching materials and rectified a few sections, the cost often gets close to a full replacement anyway, with none of the longevity. A new build also lasts considerably longer, which is usually what homeowners actually want when they reach out about a repair. Beyond that, patching one section of an old fence tends to highlight how tired the rest of it is, so it's rarely the satisfying fix it sounds like upfront. If you're not sure which is the right option for your property, we're happy to talk it through on the phone first. There's no point booking in a site visit if a quick call can give you a clearer sense of where to go next.

Yes, Synergy is fully licensed under the QBCC and carries the appropriate public liability and contract works insurances for residential work. Our current licence covers projects up to a set value, which we can talk through if you've got a larger build in mind. We're happy to share the paperwork at the quote stage if you'd like to see it and we'll always make sure you've got copies of anything relevant for your records. It's part of being a proper, accountable business, not something we treat as optional or an add-on. If anything ever did go wrong on site, you're covered and so are we. That kind of cover is what separates a proper contractor from someone doing it on the side.

Quite a few. Beyond fencing and retaining walls, we also offer landscaping, garden makeovers, painting, decking, gazebos and patios, block walls, garden beds, tiling, rendering, granny flats, pool houses, screening, slat fencing, concrete works, turfing, drainage and driveways. If it's part of the outdoor space, a structural extension of the home, or the practical work that ties them together, chances are we can handle it. The biggest advantage is that everything stays under one team, one quote and one point of contact, rather than coordinating different trades for different parts of the same yard. Bundling extra work into a fence or retaining wall job is one of the most common ways our clients use us, with pricing broken out by line item so you can choose what to go ahead with. The simplest way to find out if your project's a fit is to mention it when you first reach out, ideally with a few details about what you're picturing.

Yes, full landscaping is one of the bigger projects we genuinely enjoy taking on. We can take a yard back to a blank canvas and rebuild it around the elements that matter to you, including turfing, drainage, garden beds, concrete pathways, decking, screening, retaining walls and the fencing that defines the space. The whole project runs under one quote and one project manager, so you're not chasing different trades for different parts of the same job. We'll usually walk you through a few different layout options at the quote stage, so you can see how the space could come together before any work begins. The order things get built in matters too, especially when drainage, retaining walls and turfing are all in play, and that's something we plan out properly during the site visit. By the time we finish, the yard should feel like one cohesive build, not a list of separate jobs stitched together.

Yes, our structural work covers a broad range, from concrete pathways, driveways, slabs and drainage through to decking, gazebos, patios, granny flats and pool houses. These often turn up as standalone projects, but they're frequently part of larger landscape builds where the order of operations matters. For decking and patios, we'll talk you through timber versus composite options, freestanding versus roof-attached structures, and how the space works with the rest of the yard. For larger builds like granny flats and pool houses, there's usually a council approval process involved, which we can guide you through and coordinate around. Lead times are generally longer than a fence or retaining wall job, often a few months from quote to handover depending on approvals. The earlier we can get involved with structural projects, the smoother the design, build and handover tend to be.

Yes, all four are part of what we offer, either as standalone jobs or as part of larger builds. Painting covers internal jobs, external repaints and fence painting, including the right stains and protective coats for new timber installs. Tiling covers everything from pool surrounds to patios and pathways, with materials and grouts chosen for the wear and weather they need to handle. Rendering pairs well with block walls, retaining walls and new structural builds, giving them a clean finish that holds up to the elements. Slat fencing is one of the more design-led products we install, working as a feature fence, a privacy screen or a divider within a yard, with options ranging from contemporary aluminium to timber-clad. The order of works matters with these too, since they usually go in after the structural build is complete, so we'll factor timing into the quote upfront.