I Asked for Receipts and Never Got Them

You paid a deposit "for materials". Weeks pass. Nothing arrives.

So you ask for receipts to show the materials were actually ordered. The contractor says they'll send them. They never do.

That's exactly what one family described in a review. And it's a big warning sign.

Why it matters

If a contractor has genuinely ordered your materials, showing you proof is easy. When they can't, or won't, it raises the question of where your money has gone.

What you can ask for

• A written contract showing what your deposit covers.
• An invoice or receipt for every payment you make.
• An expected delivery date for materials.
• A clear answer when you ask for an update.

If you're not getting answers

1. Put your request in writing, by email or text.
2. Keep a record of every payment and message.
3. If things don't improve, contact the QBCC for advice.

Our approach

You'll get an invoice for every payment, and if you want to know where your job is at, just ask. Being open about it costs us nothing.

Want a contractor who's transparent? Call us on 07 2141 7748 or request a free quote.