What If They Keep Making Excuses?

You booked the job. You told the family. Maybe you even took a day off work.

Then the call comes. Or worse, it doesn't. The crew isn't coming today. Next week, they say. Then next week turns into next month.

When I read reviews of fencing companies around Brisbane and the Gold Coast, this is one of the most common complaints. People don't just mention delays. They use the same words again and again. "Excuse after excuse."

Some delays are real

I'll be honest with you. Not every delay is a red flag.

You can't set posts properly in a bog after three days of rain. Materials sometimes arrive late. A crew might hit rock or an underground service that needs to be dealt with properly.

Those things happen to every good contractor. What matters is how they're handled.

The difference between a delay and an excuse

A delay comes with a reason, a new date and a phone call before you have to ask.

An excuse comes when you chase them. It's vague. The new date keeps moving. And it often turns up after you've already paid a deposit.

If you're being told a different story every time you call, trust your gut.

Questions to ask before you sign

1. When can you realistically start, and how firm is that date?
2. What usually causes delays on a job like mine?
3. If the date changes, how will you let me know?
4. Who do I call if I can't reach the person I've been dealing with?

A good contractor will answer these without flinching.

How we handle it

When we give you a start date, it's a real one. If weather or anything else gets in the way, we'll call you, explain why, and give you a new date. You won't be left refreshing your phone.

We'd rather give you an honest date that's a little later than a hopeful one we can't keep.

Want a realistic timeframe for your job? Call us on 07 2141 7748 or request a free quote.