I Can't Get a Straight Answer From the Office

"The owner won't take our calls, and admin keep fobbing us off."

That's from a real review. And it's one of the most frustrating situations a homeowner can be in. You've paid money, your yard is a mess, and nobody will give you a straight answer.

Why it happens

Sometimes the office genuinely doesn't know what's going on. Sometimes they've been told to stall. Either way, you're left in the dark.

What you deserve

• Someone who actually knows your job.
• A clear answer, even if it's not the answer you want.
• A real date or next step, not "tomorrow" over and over.
• A way to speak to someone senior if things aren't resolved.

If you're being stonewalled

1. Put your questions in writing and ask for a reply by a set date.
2. Keep a record of every call and message.
3. If you've paid and work hasn't progressed, contact the QBCC for guidance.

How we do it

If you call us, you'll get someone who can tell you what's happening with your job. And if the news isn't good, like a weather delay, we'll tell you straight.

Want straight answers? Call us on 07 2141 7748 or get in touch.