Why Won't They Call Me Back?

You called three companies for a quote. One came out, measured up, and said they'd send it through.

That was two weeks ago.

You've left a message. You've sent a text. Nothing.

If that's happened to you, you're far from alone. In the reviews I read, people said they'd rather hear a straight "no, we can't help" than be left hanging.

What silence usually means

Most of the time it isn't personal. The business is too busy, too disorganised, or the job isn't one they really want.

But here's the thing. If they're hard to reach before you've paid them anything, ask yourself what they'll be like after.

How a contractor communicates during the quote is usually the best preview you'll get of how they'll communicate during the job.

What good communication looks like

• You know when to expect your quote, and it turns up.
• Calls and messages are returned within a reasonable time.
• If they can't do the job, they tell you, so you can move on.
• You can reach the office, not just one person's mobile.

How we do it

We send a preliminary quote the same day you get in touch. Then we come out, look at the site properly and give you a formal quote.

If your job isn't something we're the right fit for, we'll tell you straight. We'd rather point you somewhere better than waste your time.

And if you ever call and we miss you, we'll call you back.

Waiting on a quote that never came? Call us on 07 2141 7748 or request a free quote.